FAQ : Frequently Asked Questions

1. How do I report a City & County Problem?
   
   
• Visit the City & County of Honolulu Problem Report website to report the following issues that fall under City & County jurisdiction:
  
  

  Traffic signals	Street Lights	Road Conditions
  Street Trees	Street Signs	Curbs or Gutters
  Sewers or Storm Drains	Sidewalks	Refuse/Bulky item pickup
  Fire Hydrants	Abandoned Vehicles	Public Restrooms
  Public Parks	Playground Equipment



• If you are unsure whether the problem falls under City & County jurisdiction, view our interactive map (link: Report a Problem Page) to determine the appropriate organization to contact.
  
  
2. How can I contact the Waikele Park and Recreation Center?
   
   
   • The Waikele Park and Recreation Center is owned and operated by the City & County of Honolulu. For more information on obtaining a permit for the use of recreation facilities, call 678-0871. For information regarding the swimming pool, call 678-0872.
     
     
3. How can I request Condo Documents or Master Documents?
   
   
   • Association documents can be ordered through Docutrieve
     
     
4. When are City and County Refuse/Recycling/Green Waste/Bulky Item Pickup days?
   
   
   • Refuse: Every Monday
   • Green Waste/Mixed Recycling: Every Thursday; alternating
   • Bulky Items: Every 2^nd Wednesday of the month (please refrain from placing items earlier than the evening before pick-up date). Residents in multi-family neighborhoods – inquire with your property manager on rules, restrictions and approved bulky item placement within your subdivision.

   
   *** Contact the Pearl City Refuse Center at 455-9644, or visit opala.org for more information

    

5. How can I get a copy of my plot plan?
   
   
   • Single-family homeowners may contact the WCA office for assistance in obtaining a copy of your plot plan. For residents of Tropics at Waikele, contact your property manager.

    

6. When are the Modification Committee meetings and Board of Directors meetings?
   
   
   • Refer to the Bulletin Board in your most recent issue of the Waikele Ohana newsletter for upcoming meeting announcements. Generally:
   • Modification Committee meetings are scheduled for the first Thursday of each month
   • Board of Directors meetings are scheduled for the second Wednesday of every other month
   ***If you are interested in attending a meeting, please inquire with the WCA office so we may add you to our agenda.